Queues

A queue is a work bucket that cases can be routed to (for example, by a queue-update action). Queues are standalone configuration documents validated against queue.schema.json.

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Fields

Field	Type	Required	Description
id	string	✅	Unique queue identifier.
name	string	✅	Display name.
description	string		Free-text description.
schemaVersion	string		Standard version (see Configuration Versioning).

Referenced by name

Case actions (CASE_QUEUE_UPDATE_ACTION) reference a queue by its name, not its id. Keep queue names stable.

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Example

{
  "id": "regular-customer",
  "name": "Regular Customers",
  "description": "Regular Customers"
}